Requirements
- •Regulatory or compliance experience in insurance, financial services, healthcare, or other regulated sectors
- •Ability to quickly learn NHS assurance landscape
- •Curiosity about product workings including data flows, integrations, and AI model governance
- •Pragmatic judgement to translate requirements into practical actions and build proportionate processes
- •Confidence in front of customers to explain complex issues clearly
- •Experience building reliable processes from fragmented work
What You'll Do
- •Own customer assurance from first question to resolution, acting as main contact for NHS customers and handling DPIA support packs and security questionnaires
- •Become fluent in how products work to answer routine assurance questions independently and involve Product and Engineering for complex issues
- •Keep documentation accurate and up to date, including clinical safety documentation
- •Build systems behind the assurance function such as self-serve knowledge base, standard answers, onboarding packs, and tracking systems for customer agreements and review dates
- •Use metrics like response times and backlog to identify improvement areas
- •Influence product launch and growth by addressing assurance requirements and using customer feedback
- •Represent the company in customer conversations and industry events
- •Coordinate customer follow-up during incidents, ensuring communication and documentation improvements
Nice to Have
- •Familiarity with data protection, DPIAs, data processing agreements, or related frameworks
About Anima
Combining online consultation with productivity tools and built with system-wide working at its core, Anima brings everything a care team needs into a single platform.
San Francisco, CA
10 - 50
Healthcare