London
Remote
Mid Level
Full Time
B2B SaaSCustomer SuccessHealthcareHigh-growth startup
Requirements
- •3+ years in B2B SaaS Customer Success at a high-growth startup
- •Experience onboarding, retaining, and growing complex accounts in a fast-paced environment
- •Track record of driving retention and surfacing expansion opportunities
- •Ability to build relationships quickly and coach clinicians and practice managers
- •Obsessed with delivering exceptional customer experience
- •Self-starting and organized with intrinsic motivation
What You'll Do
- •Onboard new clinics and drive adoption
- •Drive customer retention and reduce churn
- •Build deep relationships with customers
- •Spot churn risks early and drive expansion conversations
- •Translate clinical and administrative pain points into actionable insights for product teams
- •Build and iterate on customer success playbooks, processes, and data-driven frameworks
About Anima
Combining online consultation with productivity tools and built with system-wide working at its core, Anima brings everything a care team needs into a single platform.
San Francisco, CA
10 - 50
Healthcare