United Kingdom, Ireland or Poland •Europe
Remote
Senior
Full Time
DevOpsCI/CDCustomer SupportRemoteOpen Source
Requirements
- •Deep commitment to delivering world-class support with empathy and patience
- •Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
- •Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
- •Confident in independently tackling complex technical issues and guiding customers to solutions
- •Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements
- •Skilled at articulating technical detail clearly to customers and internal teams across distributed environments
What You'll Do
- •Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
- •Provide support through Slack, Zoom, Email, Plain, and Community Forum
- •Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
- •Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions
- •Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
- •Publish documentation updates and proactive communications that improve the customer journey
- •Act as a voice for customers, ensuring their feedback shapes internal product and process improvements
- •Own and improve support workflows, simplifying how the team operates and delivers
- •Share learnings from customer work to strengthen alignment with Product and Engineering
- •Mentor peers and foster an inclusive, supportive environment within the team
Benefits
- •20 days paid annual leave plus 10 days sick & carer's leave
- •An ongoing remote-work allowance to help you do your best work
- •Retirement and health coverage (based on your region)
- •16 weeks paid parental leave for primary carers (6 weeks for secondary)
- •Confidential EAP & mental health support
- •Support for learning and growth with time and budget for conferences, courses, and coaching
- •Flexibility to work from anywhere in the world for up to 6 weeks a year
About Buildkite
Buildkite is a platform for running fast, secure, and scalable continuous integration pipelines on your own infrastructure.
Fitzroy, Australia
100 - 250
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