Home based - Worldwide•Home Based - Worldwide
Remote
Senior
Full Time
remotecustomer successenterpriseopen sourceUbuntuclouddata centreIT
Requirements
- •Minimum 5 years of work experience related to IT and projects involving Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT
- •Excellent presentation skills to guide conversations about complex software
- •Experience building and improving internal processes while maintaining timely delivery to customer-related projects
- •Team player capable of interacting with all departments and levels internally and externally
- •Knowledge of agile methodologies
- •Proficiency in English; proficiency in Spanish and Portuguese is appreciated
What You'll Do
- •Onboard new customers and introduce them to products and support processes
- •Elaborate and coordinate complex projects with developers, IT managers and decision makers
- •Collaborate with Sales, Field Engineering and Support to develop and deliver engagement plans
- •Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks
- •Run weekly customer and business review processes with cross-functional teams
- •Serve as a customer advocate internally and influence product roadmaps, websites, documentation, processes and people
- •Support customers through reactive ticket requests
- •Create campaigns targeting multiple customers through digital touch-points and activities
Nice to Have
- •Experience with Salesforce, Jira and CRMs
Benefits
- •Distributed work environment with twice-yearly team sprints in person
- •Personal learning and development budget of USD 2,000 per year
- •Annual compensation review
- •Recognition rewards
- •Annual holiday leave
- •Maternity and paternity leave
- •Team Member Assistance Program & Wellness Platform
- •Opportunity to travel to new locations to meet colleagues
- •Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical, the publisher of Ubuntu, delivers trusted open source for everyone and provides security, support and services to enterprises.
London, UK
1000 - 5000
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