Home based - Worldwide•Home Based - Worldwide
Remote
Entry Level
Full Time
remotelinuxsupport engineeropen sourceubuntu
Requirements
- •Exceptional academic track record from high school and university
- •Undergraduate degree in a technical subject or compelling alternative path
- •Confidence to speak up, exchange feedback, and share ideas respectfully
- •Track record of going above-and-beyond expectations
- •Experience with Linux troubleshooting (collecting logs, stack traces, editing configuration files)
- •Knowledge or basic hands-on experience in at least two of: Linux server administration, programming fundamentals (bash, Perl, Ruby, Javascript, C or C++, Go), networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues), virtualization/cloud computing concepts (provisioning, monitoring, orchestration)
- •Ability to learn quickly, thrive on change, and handle pressure of customer facing job
- •Strong written and verbal English communication skills
- •Appreciative of diversity, polite and effective in multi-cultural, multi-national organisation
- •Result-oriented with personal drive to meet commitments
- •Ability to travel internationally twice a year for company events up to two weeks long
What You'll Do
- •Provide technical support for employees from a remote home office
- •Take ownership of new cases via telephone, email and web
- •Act as an internal customer advocate keeping them updated in a timely manner
- •Handle support cases according to Service Level Agreement with high customer satisfaction
- •Contribute and maintain knowledge base articles
- •Draft and distribute technical notices for internal and external communication
- •Prioritise work to accomplish important and urgent tasks first
- •Keep learning as products and services evolve
- •Understand Ubuntu development process to set customer expectations on fix timelines
- •Maintain regular communication and information exchange with team
- •Identify and suggest opportunities to provide better service
- •Participate in regular weekend working rotation
Nice to Have
- •Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
- •Experience with other open-source desktop technologies
- •Active contribution to open-source projects/forum/code
Benefits
- •Distributed work environment with twice-yearly team sprints in person
- •Personal learning and development budget of USD 2,000 per year
- •Annual compensation review
- •Recognition rewards
- •Annual holiday leave
- •Maternity and paternity leave
- •Employee Assistance Programme
- •Opportunity to travel to new locations to meet colleagues
- •Priority Pass and travel upgrades for long haul company events
About Canonical
Canonical, the publisher of Ubuntu, delivers trusted open source for everyone and provides security, support and services to enterprises.
London, UK
1000 - 5000
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