Home Based - APAC•Home Based - Worldwide
Remote
Senior
Full Time
remoteJapanese speakercustomer successenterprise
Requirements
- •Native Japanese level required with excellent command of English
- •Minimum 5 years of work experience with strong background in IT and exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
- •Excellent presentation skills to guide conversations about complex software
- •Experience building and improving internal processes while maintaining timely delivery to customer-related projects
- •Team player capable of interacting with all departments and levels internally and externally
- •Knowledge of agile methodologies
What You'll Do
- •Onboard new customers and introduce them to products and support processes
- •Coordinate complex projects with developers, IT managers and decision makers
- •Collaborate with Sales, Field Engineering and Support to develop and deliver engagement plans
- •Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks
- •Run weekly customer and business review processes with cross-functional teams
- •Serve as a customer advocate internally and influence product roadmaps and processes
- •Support customers through reactive ticket requests
- •Create campaigns targeting multiple customers through digital touch-points and activities
Nice to Have
- •Experience with Salesforce, Jira and CRMs
Benefits
- •Distributed work environment with twice-yearly team sprints in person
- •Personal learning and development budget of USD 2,000 per year
- •Annual compensation review
- •Recognition rewards
- •Annual holiday leave
- •Maternity and paternity leave
- •Employee Assistance Programme
- •Opportunity to travel to meet colleagues
- •Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical, the publisher of Ubuntu, delivers trusted open source for everyone and provides security, support and services to enterprises.
London, UK
1000 - 5000
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