Home based - Worldwide•Home Based - Worldwide
Remote
Entry Level
Full Time
remotegraduatecustomer successentry level
Requirements
- •Customer-facing experience
- •An empathetic individual with a natural drive to help others
- •Passion for technology, infrastructure and Ubuntu in particular
- •Excellent presentation skills
- •Strong organisational skills, ability to structure and constantly update documentation
- •A team player capable of interacting with all departments internally
What You'll Do
- •Support customers by finding solutions to ticket requests
- •Enrich documentation about problem solving, Q&A, onboarding materials
- •Drive campaigns targeting multiple customers through digital touch-points and activities
- •Identify high potential as well as high risk customers from newly onboarded users or customers
- •Onboard new customers and introduce them to products and support processes
- •Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives
- •Engage with portfolio of customers to ensure risk identification
- •Collect feedback from customers and format them for review by the product team
Nice to Have
- •Proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian alongside excellent command of English
Benefits
- •Distributed work environment with twice-yearly team sprints in person
- •Personal learning and development budget of USD 2,000 per year
- •Annual compensation review
- •Recognition rewards
- •Annual holiday leave
- •Maternity and paternity leave
- •Employee Assistance Programme
- •Opportunity to travel to new locations to meet colleagues
- •Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical, the publisher of Ubuntu, delivers trusted open source for everyone and provides security, support and services to enterprises.
London, UK
1000 - 5000
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