Home based - Worldwide•Home Based - Worldwide
Remote
Senior
Full Time
remotesupportmanagementlinuxopen_source
Requirements
- •Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
- •Leadership experience, and preferably team management experience
- •Confidence under pressure, with proven track record of high customer focus
- •Preferably fluent in two languages, English being primary one
- •Excellent communication skills (verbal and written)
- •Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
- •Proven track record of contributing to Open Source projects
- •Software development experience
- •Experience in working in support organizations
- •Hands on experience with Canonical's products
What You'll Do
- •Management of a professional support team, including skills development and performance management
- •Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- •Ensures that all customer cases are responded to within the SLA, and in a professional manner
- •Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- •Accountability for customer satisfaction
- •Contribution to the support knowledge base
- •Continuous improvement to the team's processes and support service delivery
- •Hire, develop and train support team to match business requirements
- •Work with the leadership team to drive growth and transformation initiatives
Benefits
- •Distributed work environment with twice-yearly team sprints in person
- •Personal learning and development budget of USD 2,000 per year
- •Annual compensation review
- •Recognition rewards
- •Annual holiday leave
- •Maternity and paternity leave
- •Employee Assistance Programme
- •Opportunity to travel to new locations to meet colleagues
- •Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical, the publisher of Ubuntu, delivers trusted open source for everyone and provides security, support and services to enterprises.
London, UK
1000 - 5000
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