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    Software Support Engineer

    Canonical
    Home based - Worldwide•Home Based - Worldwide
    Remote
    Mid Level
    Full Time
    remoteopen_sourcelinuxubuntusoftware_support

    Requirements

    • •An exceptional academic track record
    • •Background in Computer Science, STEM or similar
    • •Experience with Linux and open source software
    • •Experience with at least one of Python, Go, C or C++ on Linux
    • •A drive to learn unfamiliar technology and deep-dive difficult issues
    • •Willingness to travel up to 4 times a year for internal events

    What You'll Do

    • •Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
    • •Maintain a close working relationship with Canonical's Field, Support and product engineering teams
    • •Participate in upstream communities
    • •Develop bug fixes, backport patches, and work with upstream for inclusion
    • •Review code produced by other engineers
    • •Demonstrate good judgment in technical methods and techniques
    • •Prioritize work and manage your time effectively against those priorities
    • •Participate in team discussions to improve processes, tools, and documentation
    • •Maintain clear, technical and concise communications
    • •Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

    Nice to Have

    • •You love technology and working with brilliant people
    • •You are curious, flexible, articulate, and accountable
    • •You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
    • •You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems

    Benefits

    • •Distributed work environment with twice-yearly team sprints in person
    • •Personal learning and development budget of USD 2,000 per year
    • •Annual compensation review
    • •Recognition rewards
    • •Annual holiday leave
    • •Maternity and paternity leave
    • •Employee Assistance Programme & Wellness Platform
    • •Opportunity to travel to new locations to meet colleagues
    • •Priority Pass and travel upgrades for long-haul company events

    About Canonical

    Canonical, the publisher of Ubuntu, delivers trusted open source for everyone and provides security, support and services to enterprises.

    London, UK
    1000 - 5000
    Developer Tools