Home Based - Americas•Home Based - Worldwide
Remote
Mid Level
Full Time
remotecloudlinuxcustomer_supportopen_source
Requirements
- •Professional written and spoken English with excellent presentation skills
- •Exceptional academic track record from both high school and university
- •Undergraduate degree in a technical subject or a compelling alternative path
- •Track record of going above-and-beyond expectations to achieve outstanding results
- •Extensive working experience in supporting Linux systems including 3 or more of: Virtualization/Cloud (KVM or OpenStack), Containers (Docker, LXD/LXC, Kubernetes), Storage technologies (block, object, network), Networking (bonding, firewalling, bridging, switching, NFS tuning, MTU issues)
- •Cloud computing expertise in provisioning, monitoring, orchestration
- •Advanced troubleshooting experience including Linux integration with other environments, navigating stack traces and logs, understanding OS and application level bugs and escalation
- •Programming fundamentals in any language
- •Extensive customer support experience with focus on customer needs and professional communication
- •Ability to travel internationally twice a year for company events up to two weeks long
What You'll Do
- •Investigate issues reported by customers by researching and escalating issues
- •Work to resolve complex customer problems related to Canonical’s portfolio of products
- •Ensure that each support case is handled according to SLA with high customer satisfaction
- •Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve issues
- •Participate in a regular weekend working rotation
- •Contribute new knowledge base articles and maintain existing articles
- •Understand Ubuntu development process to set customer expectations on fix timelines
Benefits
- •Distributed work environment with twice-yearly team sprints in person
- •Personal learning and development budget of USD 2,000 per year
- •Annual compensation review
- •Recognition rewards
- •Annual holiday leave
- •Maternity and paternity leave
- •Employee Assistance Programme
- •Opportunity to travel to new locations to meet colleagues
- •Priority Pass and travel upgrades for long haul company events
About Canonical
Canonical, the publisher of Ubuntu, delivers trusted open source for everyone and provides security, support and services to enterprises.
London, UK
1000 - 5000
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