Europe
Remote
Mid Level
Full Time
remotecustomer successaccount managerhospitality industry
Requirements
- •Exceptional ability to communicate and foster positive business relationships
- •Deep understanding of customer concerns and troubleshooting
- •Ability to communicate, present, and influence at all organizational levels
- •Ability to synthesize customer details internally to multiple departments
- •Proven ability to manage multiple projects with attention to detail
- •Excellent listening, negotiation, and presentation skills
- •Self-motivated and able to thrive in a results-driven environment
- •Natural relationship builder with integrity, reliability, and maturity
- •Thrives in hyper-growth work environments
- •Excellent time and project management skills
- •Experience managing accounts within the European hospitality market
What You'll Do
- •Manage a portfolio of customers with an estimated value of $500,000 - $1,000,000 USD
- •Build strong customer relationships
- •Identify upsell opportunities for ACV expansion
- •Minimize customer churn
- •Act as the first point of contact for all things related to Cloudbeds
- •Guide clients through their customer journey
- •Provide recommendations to improve customer business success
- •Provide strategic guidance to customers around the world
- •Define customer success outcomes and work to achieve them
- •Help escalate urgent support tickets
- •Implement proactive churn reduction strategies
- •Drive product engagement and customer stickiness
- •Analyze customer data to improve utilization and engagement
- •Manage customer escalations related to Cloudbeds software
- •Promote product value and identify upsell opportunities
- •Review customer complaints and improve customer experience
- •Maintain detailed understanding of products and services
- •Gather client feedback for future software releases
- •Keep up-to-date with system updates
- •Act as a strategic partner using hospitality industry knowledge
- •Stay updated on hospitality industry trends and best practices
Benefits
- •Remote First, Remote Always
- •PTO in accordance with local labor requirements
- •Monthly Wellness Fridays - extra-long weekend every month
- •Fully Paid Parental Leave
- •Home office stipend based on country of residency
- •Professional development courses in Cloudbeds University
- •Access to professional development including manager training, upskilling, and knowledge transfer
About Cloudbeds
Cloudbeds’ hospitality management platform enables hotels to grow revenue, streamline operations, and deliver memorable guest experiences.
San Diego, CA, US
500 - 1000
Hospitality