Portugal•Europe
Remote
Mid Level
Full Time
remotecustomer onboardinghospitalitybilingual
Requirements
- •Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager
- •At least 2 years of relevant industry experience in customer-facing roles
- •Fluency in English and Portuguese
What You'll Do
- •Facilitate client onboarding, training, and ongoing support via video, phone, and email
- •Resolve customer inquiries and troubleshoot escalated issues across multiple channels
- •Partner with Sales to define success, demonstrate ROI, and drive retention
- •Build strong client relationships to encourage loyalty and promote product adoption
- •Develop a deep understanding of Cloudbeds’ products and customer needs
- •Contribute to training materials and stay updated on system changes
- •Record activities in Salesforce, gather feedback, and share insights for product improvements
Nice to Have
- •Fluency in Spanish
Benefits
- •Remote First, Remote Always
- •PTO in accordance with local labor requirements
- •Monthly Wellness Fridays - enjoy an extra long weekend every month
- •Full Paid Parental Leave
- •Home office stipend based on country of residency
- •Professional development courses in Cloudbeds University
- •Access to professional development, including manager training, upskilling and knowledge transfer
About Cloudbeds
Cloudbeds’ hospitality management platform enables hotels to grow revenue, streamline operations, and deliver memorable guest experiences.
San Diego, CA, US
500 - 1000
Hospitality