Spain Home Office•Germany (Home Office)•UK Home Office
Remote
Senior
Full Time
remoteteam_leadcustomer_successEMEAbilingual_english_french
Requirements
- •3–4+ years of experience in Customer Success with ownership of customer retention, renewals and long-term customer health
- •2+ years of experience leading and developing high-performing teams
- •Genuine passion for coaching and developing people, with a track record of helping others grow
- •Ability to inspire, motivate and provide clear direction, particularly during periods of change
- •Confidence in addressing performance challenges constructively and early
- •Experience working in a fast-paced scale-up or high-growth environment, with adaptability to thrive through ambiguity
- •Strong organisational skills with a process-oriented mindset and excellent attention to detail
- •Hands-on leadership style
- •Full professional proficiency in English and French
What You'll Do
- •Lead, motivate and develop a team of 7-10 Customer Success Managers across Southern EMEA region
- •Hold regular 1:1s, set clear expectations and create an environment where people can grow and perform at their best
- •Address performance challenges with clarity, fairness and consistency
- •Foster a culture of continuous learning through regular coaching and actionable feedback
- •Take ownership of customer health, retention and renewals across team's portfolio
- •Support team with account strategy, executive stakeholder management and complex customer situations
- •Act as the primary escalation point for at-risk customers
- •Personally manage a small portfolio of strategic customer accounts when required
- •Continuously improve team processes, ways of working and operational excellence
- •Ensure CRM data, reporting and customer records remain accurate and up to date
- •Partner closely with Sales, Product, Operations and other cross-functional teams to deliver a seamless customer experience
- •Help scale Customer Success by identifying opportunities to improve efficiency, consistency and customer impact
Nice to Have
- •Experience within Learning & Development, HR Tech or a related SaaS environment
Benefits
- •Access to your own certified coach, AIMY (AI coach), and stretch opportunities beyond your role
- •Remote-first work with flexible options
- •Wellbeing Days + 1 Volunteering Day
- •Extra holidays above legal minimum in most locations
- •Agile ways of working and recognition for fresh ideas
- •Mission-driven work that changes lives
About CoachHub
CoachHub is a leading global AI and digital coaching platform to enable enterprises in scaling coaching across their wordwide workforce
Berlin, Germany
250 - 500
Coaching