Requirements
- •Have at least one year of experience in a Technical Support Engineer, Senior Customer Support Engineer, or similar role
- •Demonstrate strong written and verbal communication skills in both English (B2 level or higher) and Russian
- •Possess a solid understanding of software development principles and processes
- •Demonstrate strong analytical, troubleshooting, and problem-solving skills
- •Exhibit strong organizational and reporting skills, with a high level of attention to detail
- •Have experience working with log analysis, monitoring, and analytics tools, such as Kibana, Grafana, and Zabbix
- •Have experience using CRM systems, such as Salesforce, as part of daily operational workflows
- •Possess practical experience with API testing and related tools, such as Postman
What You'll Do
- •Provide technical and organizational support to clients throughout the integration process and following the launch of the service
- •Escalate complex technical issues to the L2 Support team and Development teams, ensuring their timely investigation and resolution
- •Communicate with clients through voice calls, tickets, chats, and other business communication channels
- •Handle and resolve requests from internal stakeholders and employees across different departments
- •Collect, structure, and communicate client feedback to relevant customer-facing and product teams
- •Conduct product demonstrations and provide clients with comprehensive information about available features and functionality
- •Manage user access and permissions, including granting access and assigning appropriate roles to merchants and internal employees
- •Ensure compliance with applicable legal and regulatory requirements, recognizing the high level of responsibility associated with working in a regulated industry
Nice to Have
- •Demonstrate open-mindedness, adaptability, and a constructive approach to receiving and acting upon feedback
- •Take initiative and work effectively both independently and as part of a collaborative team environment
- •Possess hands-on experience working within the IT, FinTech, Gambling, and/or Crypto industries
- •Demonstrate a solid understanding of the cryptocurrency industry and ecosystem, or a genuine interest and willingness to develop expertise in the field
- •Possess working knowledge of Atlassian products, including Jira and Confluence
Benefits
- •Flexible Benefits
- •Benefit Bar – up to €230/month flexible monthly budget for sports, mental health, coworking, home office, or medical-related expenses
- •Fully remote work from almost anywhere
- •Optional offices and relocation support
- •Flexible, async-friendly environment
- •Budget for courses, certifications, and professional development
- •Language learning support
- •Cross-team learning and knowledge sharing
- •Medical insurance or reimbursement depending on location
- •Access to mental health support
- •Financial support for important life events
- •Merch shop with rewards system
- •Team offsites and company events
About CoinsPaid
CoinsPaid provides cryptocurrency payments software.
Tallinn, Estonia
100 - 250
Blockchain & Cryptocurrency