Remote - European Region
Hybrid
Mid Level
Full Time
remotefintechcryptoB2Baccount management
Requirements
- •Has 2+ years of Fintech, Crypto or other online business account management experience within a B2B setting
- •Is service-first driven, self-motivated, and can work independently
- •Believes listening, empathy, and serving clients with a smile while also driving commercial results are essential for success
- •Thrives in a fast-paced start-up environment with a focus on speed and problem-solving
- •Works and manages time in a highly structured and efficient manner
- •Has strong negotiation skills and always looks for mutually beneficial solutions
- •Is passionate about crypto and the latest payment solutions available on the market
- •Has high energy, a positive attitude, and believes teamwork is crucial to success
- •Has outstanding problem-solving skills
- •Has strong organization skills, reporting skills, and attention to detail
- •Has experience with using Salesforce, Jira, Confluence, Intercom and Tableau
- •Proficiency in English and Russian, written and verbal
What You'll Do
- •Assist assigned clients with day-to-day routine questions related to their account
- •Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities, and an “always-available” mindset
- •Maintain, optimize, and negotiate contractual agreements and terms
- •Forecasting, monitoring, achieving, and reporting on client-based targets
- •Create and nourish strong relationships internally with other teams and stakeholders
- •Organise client meetings virtually and face-to-face to maintain strong and mutually beneficial relationships
- •Promote and share the product’s benefits and value
- •Keep records updated in CRM, Email, Confluence, and other internal software
- •Occasional travel to industry expos, and conferences and attending relevant networking events
- •Other duties as required from time to time by the company
Benefits
- •Flexible Benefits
- •Benefit Bar – up to €230/month flexible monthly budget for sports, mental health, coworking, home office, or medical-related expenses
- •Fully remote work from almost anywhere
- •Optional offices and relocation support
- •Flexible, async-friendly environment
- •Budget for courses, certifications, and professional development
- •Language learning support
- •Cross-team learning and knowledge sharing
- •Medical insurance or reimbursement depending on location
- •Access to mental health support
- •Financial support for important life events
- •Merch shop with rewards system
- •Team offsites and company events
About CoinsPaid
CoinsPaid provides cryptocurrency payments software.
Tallinn, Estonia
100 - 250
Blockchain & Cryptocurrency