United States (Remote)•APAC (Remote)
Remote
Mid Level
Full Time
AIAPACCustomer EngineerRemoteSoftware Engineering
Requirements
- •Strong software engineering skills, with hands-on experience in Go, Python, and/or JavaScript
- •Experience using APIs and SDKs to build integrations and value-added solutions
- •Experience with AWS and Git
- •Experience working with enterprise customers and complex technical environments
- •Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems
- •Strong communication skills and the ability to translate complex technical concepts for different audiences
- •Ability to build trusted relationships with external technical stakeholders and take a consultative, strategic approach to solving customer problems
- •Comfortable operating in a fast-moving environment and managing multiple priorities
- •Comfortable collaborating with distributed teams and customers across multiple APAC markets and time zones
What You'll Do
- •Execute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders
- •Design, build, and deploy applications using Cresta SDKs, libraries, and APIs
- •Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms
- •Develop and maintain integrations using technologies including Go, Python, and JavaScript
- •Participate in testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations
- •Partner with Customer Success Managers to triage and resolve technical issues, collaborating closely with Cresta Engineering when deeper product or platform expertise is required
- •Build strong relationships with customer technical stakeholders and serve as a trusted technical partner throughout implementation and expansion
- •Manage multiple customer projects and technical workstreams simultaneously
- •Identify opportunities to simplify integrations, improve customer outcomes, and expand Cresta's impact within customer environments
- •Collaborate across teams and geographies to share learnings and help develop scalable implementation practices for APAC
Nice to Have
- •Experience with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms
- •A think big, deliver simple mindset—you can navigate complexity while creating practical solutions for customers
Benefits
- •Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- •Paid parental leave for all new parents welcoming a new child
- •Remote work setup budget to help you create a productive home office
- •Monthly wellness and communication stipend to keep you connected and balanced
- •20 days of vacation time to promote a healthy work-life blend
About Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
Palo Alto, CA, US
250 - 500
AI & Machine Learning