Berlin, Germany•Berlin
Remote
Senior
Full Time
AIMLSaaSPlaywrightTypeScriptAutomationQuality AssuranceContact Center
Requirements
- •BS/MS in Computer Science, Engineering, or equivalent technical experience
- •5+ years of experience in software QA within SaaS, preferably in customer engagement or contact center platforms
- •Strong track record in creating and executing both manual and automated test strategies
- •Proficiency in automation frameworks such as Playwright and Cypress and modern development workflows
- •Deep understanding of QA methodologies, processes, and CI/CD practices
- •Attention to detail with a bias toward risk-based testing
- •Strong problem-solving and debugging skills including backend and frontend issue investigation
- •Ability to think like an end-user and test accordingly especially when product requirements are minimal or evolving
- •Excellent communication skills and confidence to constructively advocate for quality
What You'll Do
- •Design, develop, and execute comprehensive test plans and test cases for new and existing features
- •Identify ambiguities or gaps in product specifications and propose improvements to ensure testability
- •Automate key scenarios using Playwright-based test framework (TypeScript) focusing on reliability and maintainability
- •Perform manual exploratory testing for complex, high-impact features or areas with low automation ROI
- •Analyze and communicate test results, triaging issues with clear, actionable insights
- •Maintain and evolve testing standards, procedures, and documentation
- •Set up and manage testing environments to mirror production usage patterns
- •Investigate customer-reported issues including log analysis, reproduction steps, and severity assessment
- •Collaborate with developers and product managers to drive quality from feature design through release
- •Contribute to release decisions with risk assessments and test coverage summaries
- •Partner with cross-functional teams to elevate quality across the SDLC
- •Identify and advocate for opportunities to expand test coverage across the organization
Nice to Have
- •Experience mentoring peers or contributing to testing infrastructure
Benefits
- •Base salary
- •Equity
- •Variety of benefits
About Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
Palo Alto, CA, US
250 - 500
AI & Machine Learning