Brazil•Portugal•Spain
Remote
Director
Full Time
remotefully_remoteecommercedigital_marketingretention_marketingleadershipklaviyosms_marketingcustomer_loyalty
Requirements
- •7+ years of work experience in digital marketing
- •Passion for developing creative customer journeys that drive loyalty and lifetime value
- •Experience building and training teams
- •Experience scaling personalized D2C/e-commerce email and SMS programs
- •Experience with Klaviyo or similar ESPs including list segmentation, lifecycle drip automations, and triggered events
- •Knowledge of Shopify and related tech stack options such as Privy, JustUno, Yotpo, Octane AI
- •Experience developing SMS and loyalty programming strategies
- •Experience with SMS platforms such as Attentive, PostScript, SMSBump, or Klaviyo
- •Ability to manage multiple tasks in a fast-paced environment
- •Strong data-driven decision making and analytics skills
- •Experience developing and executing customer loyalty programs
- •Experience managing direct reports or exceptional leadership skills with cross-functional teams
- •Excellent verbal and written communication and presentation skills
What You'll Do
- •Lead a team of email, SMS, and retention marketing experts to drive client revenue
- •Partner with internal cross-functional colleagues to understand customer needs and insights
- •Develop creative strategies in email and SMS campaign development
- •Serve as senior point of contact for select clients and develop retention strategies
- •Conduct weekly 1:1s with direct reports and manage their workload and capacity
- •Train team members to help them grow
- •Develop strategic campaign calendars and prioritize projects
- •Support Retention Specialists in data analysis and strategy development
- •Project manage and delegate client tasks to team members
- •Review client briefs and designs before client delivery
- •Coordinate with Performance Marketing and Strategy teams for cohesive campaigns
- •Develop strategic KPIs and create insights and recommendations
- •Execute automation/flow logic setup, pop-up builds, and app integrations
Benefits
- •Unlimited PTO plus local holidays relevant to your hub
- •Remote-first culture with hybrid options for some locations
- •Flexible parental leave
- •Opportunities for growth and interdisciplinary exposure
About Darkroom
Darkroom is a vertically integrated digital agency pioneering the next generation of consumer-facing brands.
Los Angeles, CA, US
10 - 50
Advertising & Marketing