Brazil•Portugal
Remote
Mid Level
Full Time
remoteoperations_specialistclient_operationsnotionautomationai_tools
Requirements
- •Experience in client-facing operations, account management, or project management roles, ideally at an agency or with DTC/e-commerce brands
- •Applied experience using AI tools to improve operational speed and output quality
- •Professional-level competency in Notion including databases, relations, rollups, views, and permissions
- •Hands-on experience building automations end to end using tools like Zapier, Make, n8n, or similar with API integrations
- •Strong written and verbal communication skills in English including SOPs, training materials, and executive presentations
- •Ownership instinct with resourcefulness and autonomy
- •Growth mentality with willingness to take on scope before fully ready
- •Exceptional organization and attention to detail
- •Comfortable adopting new tools and technology quickly
- •Ability to hold peers to standards without frequent escalation
What You'll Do
- •Onboarding and offboarding clients including coordination, documentation, and access management
- •Supporting client success by maintaining delivery infrastructure and tailoring systems to client needs
- •Partnering with Service Directors on staffing changes and capacity tracking
- •Assessing and promoting proactive systems adoption among teams
- •Understanding and operating as an operational partner to service teams
- •Auditing, building, and owning workflows for teams
- •Ensuring compliance and training on project management systems
- •Onboarding new hires onto project management systems and team operations
- •Providing platform support and troubleshooting for Notion and other tools
- •Building and maintaining automations across internal tools
- •Writing SOPs and training materials for processes and automations
- •Contributing to company-wide operational initiatives alongside leadership
Nice to Have
- •Familiarity with agency service models across paid media, creative, retention, or marketplaces
- •Experience supporting enterprise accounts through onboarding
- •Background in process documentation, SOP libraries, or knowledge management
Benefits
- •Unlimited PTO plus local holidays relevant to your hub
- •Remote-first culture with hybrid work expected near New York or Lisbon HQs
- •Flexible parental leave
- •Opportunities for growth and interdisciplinary exposure
About Darkroom
Darkroom is a vertically integrated digital agency pioneering the next generation of consumer-facing brands.
Los Angeles, CA, US
10 - 50
Advertising & Marketing