Germany•TELECOMMUTE
Remote
Senior
Full Time
remote-firstB2B SaaSCustomer SuccessAImanagementdigital programs
Requirements
- •Experience running Customer Success at scale with named coverage, pooled/tech-touch, or a mix
- •Track record of managing and developing people across different ways of working on one team
- •Real exposure to digital or programmatic Customer Success within B2B SaaS
- •Commercial background or close to it, such as sales, RevOps, or CS role with retention and expansion targets
- •Strong data literacy to turn usage and health data into coverage decisions
- •Practical AI fluency with experience putting AI tools into CS or RevOps workflows
- •Comfort with a young operating model and ability to validate and adjust it
What You'll Do
- •Run a multi-motion coverage model including named coverage, digital long tail, and onboarding
- •Decide and defend the capacity split across the three coverage motions
- •Build the digital program engine with lifecycle campaigns, office hours, webinars, in-product prompts, and self-serve paths
- •Work closely with Marketing, Product, and Sales on digital programs
- •Turn usage and health signals into actionable thresholds and build reporting on portfolio health and retention risk
- •Apply AI to scale reach and improve health scoring, risk alerting, outreach personalisation, and call preparation
- •Coach and develop a small team across renewal, expansion, onboarding, and risk conversations
- •Hire and develop the team as it grows
Nice to Have
- •Product-led or high-velocity SaaS experience serving a large volume of smaller customers
- •Familiarity with Salesforce, Intercom, round-robin scheduling, or sales engagement platforms
- •RevOps, Sales Ops, or CS Ops background alongside people management
Benefits
- •Work with a knowledgeable, high-achieving, and fun team
- •International, diverse, dynamic, and committed work environment
- •Opportunity to work remotely with a flexible work schedule
- •Mental health support with Auntie
About DealFront
Dealfront is the go-to-market platform that provides data, applications, and insights to sales and marketing teams.
Karlsruhe, Germany
100 - 250
Data & Analytics