London, UK
Remote
Senior
Full Time
AI-nativeCustomer Success EngineerTechnical ConsultingStrategic Account ManagementAPIVoice AI
Requirements
- •Significant experience in technical, customer-facing roles — TAM, sales/solutions engineering, enterprise CS with a strong technical focus, implementation, or forward-deployed work — at API-driven, developer-first, or AI companies.
- •A track record that blends customer ownership with technical depth: solution design, hands-on troubleshooting, and commercial growth.
- •Hands-on experience running demos, POCs, or technical workshops with enterprise customers — leading them, not just attending.
- •Demonstrated success identifying and landing expansion in complex enterprise accounts.
- •Fluency discussing APIs, integrations, and developer workflows, and troubleshooting L1-style issues (no coding required, but genuinely conversant).
- •Experience engaging both technical stakeholders (developers, architects) and executive buyers (CIO, CTO, VP Engineering).
- •Exceptional communication, influence, and relationship-building — concise and structured, across technical and business audiences.
- •Experience building a tool, agent, script, or workflow that permanently eliminated recurring work.
- •An AI-native operating model: specific workflows that structurally depend on AI, and a clear account of how you'd rebuild them if those tools disappeared tomorrow.
What You'll Do
- •Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts, partnering with everyone from developers to CIOs and CTOs.
- •Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
- •Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations.
- •Run discovery continuously: surface customer problems, understand their business impact, and translate them into actionable requirements for product and engineering.
- •Identify and scope expansion (cross-sell, upsell, multi-product) in partnership with Sales, and lead executive business reviews and joint planning sessions.
- •Act as the voice of the customer internally — influencing roadmap, GTM strategy, and the tools we build to support customers.
- •Track adoption, usage, health, and expansion to drive outcomes; travel to customer sites as needed.
- •Operate AI-first by default, and build tools, agents, and workflows that eliminate recurring work for you and the broader CS team.
Nice to Have
- •Experience in machine learning, voice AI, cloud infrastructure, or developer-first technologies.
- •A background spanning solutions engineering, TAM, or L1 support alongside CS responsibilities.
- •Working fluency with automation, scripting, or agent-building (Python, TypeScript, workflow tools, agent frameworks, or equivalent).
About Deepgram
Deepgram specializes in providing AI-powered speech-to-text technology that offers audio intelligence, text-to-speech, and voice agent API.
San Francisco, CA
100 - 250
AI & Machine Learning