EMEA | Remote
Remote
Senior
Full Time
remoteEMEAsolutions architectpost-salescloudAIvoice AIspeech-to-texttext-to-speechtechnical support
Requirements
- •5+ years in Solutions Architecture, Solutions Engineering, or similar customer-facing technical roles
- •Professional software engineering experience in at least one language such as Python, Rust, or JavaScript
- •Hands-on experience with modern cloud platforms, containerization (Docker, Kubernetes), and secure network design for API-driven systems
- •Proven ownership of complex post-sales work including production deployments, migrations, performance tuning, and incident response
- •Clear written and verbal communication across technical and executive audiences
What You'll Do
- •Lead architecture and implementation for enterprise deployments using speech-to-text, text-to-speech, and voice-agent capabilities
- •Own post-sales technical success for assigned accounts including unblocking integrations, optimizing accuracy and latency, and guiding customers to stable production
- •Serve as Tier-3 escalation point for complex issues, drive root cause analysis, propose mitigations, and write fixes or automation
- •Design reference architectures and implementation patterns for common EMEA customer use cases
- •Build high-quality samples, internal tools, or scripts to ease repeatable tasks
- •Contribute to pre-sales discovery and POCs with deep technical direction
- •Partner with Product and Engineering to prioritize fixes and features based on customer feedback
- •Contribute to knowledge systems by capturing runbooks, playbooks, and documentation
- •Participate in on-call or incident rotation to meet regional SLAs
Nice to Have
- •Experience with speech recognition, TTS, or building voice agents that orchestrate LLMs
- •Familiarity with WER analysis, model selection and tuning, and accuracy-versus-latency tradeoffs
- •Experience operating self-hosted systems including Helm-based deployments and observability for production services
- •Strong understanding of authentication, authorization, data residency, and compliance topics in EMEA enterprise reviews
- •Fluency in an additional European language such as German, French, Dutch, Italian, or Spanish
Benefits
- •Medical, dental, vision benefits
- •Annual wellness stipend
- •Mental health support
- •Life, STD, LTD Income Insurance Plans
- •Unlimited PTO
- •Generous paid parental leave
- •Flexible schedule
- •12 Paid US company holidays
- •Quarterly personal productivity stipend
- •One-time stipend for home office upgrades
- •401(k) plan with company match
- •Tax Savings Programs
- •Learning / Education stipend
- •Participation in talks and conferences
- •Employee Resource Groups
- •AI enablement workshops / sessions
About Deepgram
Deepgram specializes in providing AI-powered speech-to-text technology that offers audio intelligence, text-to-speech, and voice agent API.
San Francisco, CA
100 - 250
AI & Machine Learning