Remote
Remote
Senior
Full Time
💰$ 135,000 - $ 180,000
remoteAIcustomer successtechnical account managementsales engineeringenterprise
Requirements
- •7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success with strong technical focus
- •Proven track record blending customer engagement with technical expertise
- •Hands-on experience running product demos, POCs, or technical workshops with enterprise customers
- •Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts
- •Strong technical aptitude discussing APIs, developer workflows, and troubleshooting basic L1 support questions
- •Experience engaging across technical teams and executive buyers
- •Exceptional interpersonal, communication and collaboration skills
- •Strong sense of ownership and stewardship for customers
- •Strong understanding of partner ecosystems, channel business models, and multi-party commercial dynamics
What You'll Do
- •Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions
- •Build, nurture, and sustain customer relationships across all personas interacting with Deepgram
- •Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows
- •Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy
- •Focus on making Deepgram successful in the customer’s environment; ensuring products are integrated, enabled, and adopted effectively
- •Continuously operate in discovery mode, surfacing customer issues and translating them into actionable requirements for internal teams
- •Run live product demos, guide architecture discussions, and troubleshoot L1-style issues
- •Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies
- •Leverage AI to amplify impact and improve customer outcomes
- •Identify and scope opportunities for expansion (cross-sell, upsell, multi-product adoption)
- •Develop and execute structured customer success plans aligning business outcomes with product capabilities
- •Lead executive business reviews, joint planning sessions, and strategy workshops
- •Serve as the voice of the customer internally, influencing product roadmap and GTM strategy
- •Track, analyze, and report on key performance indicators related to adoption, usage, health, satisfaction, expansion, and revenue impact
Nice to Have
- •Background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities
- •Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies
- •Familiarity with automation tools, advanced analytics, and/or basic scripting
About Deepgram
Deepgram specializes in providing AI-powered speech-to-text technology that offers audio intelligence, text-to-speech, and voice agent API.
San Francisco, CA
100 - 250
AI & Machine Learning