England•Portugal•Spain•Italy•Germany
Remote
Senior
Full Time
💰€ 71,400 - € 102,000
remotecustomer onboardingSaaScloudcustomer successsenior
Requirements
- •Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering role
- •Must have direct customer-facing, professional client/customer onboarding experience
- •Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies
- •Strong cross functional collaboration and customer relationship management
- •Excellent problem-solving, and communication skills
- •Proven track record of adapting, evolving, and continuously learning about cutting edge technologies
What You'll Do
- •Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding customers
- •Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience
- •Iterate and improve on strategies and automations that streamline current workflows and tooling
- •Contribute to team knowledge base when finding solutions to common situations
- •Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction
- •Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships
- •Provide personalized customer onboarding with efficient, automated workflows
- •Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability
- •Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management
- •Champion a customer-first approach that balances personalized support with scalable processes
- •Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment
Nice to Have
- •You are a natural leader
- •You are excited to work in a start-up environment; you get in the weeds as part of the team
- •You are smart, innovative, and fun. You bring a sense of humor and humility to work every day!
- •You maintain a customer-centric mindset
- •You love finding solutions to challenging problems
- •You are not afraid of conflict and difficult conversations and value transparent communication
Benefits
- •Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration
- •Flexibility that fits your life – We trust you to manage your schedule while delivering great work
- •Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break
- •Home office support – Set up your workspace for comfort and success
- •Technology stipend – Equivalent to US$100 net per month to help support your work
- •Learning & development – Annual stipend for conferences, courses, certifications, and continued learning
- •Parental leave – 16 weeks of paid parental leave after six months of employment
- •Equity for all full-time employees – Share in Docker's long-term success as we continue to grow
- •Comprehensive benefits – Medical, retirement, and paid holidays vary by country
- •Docker swag – Because representing the whale never gets old
About Docker
Docker’s platform helps millions of developers efficiently and collaboratively build, share, and run applications.
Palo Alto, CA
500 - 1000
Developer Tools