United Kingdom
Remote
Senior
Full Time
💰€74,200 - €106,000
remoteprofessional_servicesprogram_managementtechnical_delivery
Requirements
- •8+ years of experience in technical program management, professional services, forward deployed engineering services or equivalent cross-functional roles
- •Experience at a B2B SaaS, developer tooling, or infrastructure software company delivering implementation, migration, or adoption engagements to enterprise customers
- •Demonstrated experience building programs, processes, or practices from scratch
- •Strong technical fluency and comfort participating in systems architecture discussions and understanding system dependencies
- •Strong structured problem solving, facilitation, and systems thinking skills
- •Experience with Professional Services tooling and business systems such as Salesforce, NetSuite, PSA tools
- •Exceptional written and verbal communication skills able to produce executive-grade program readouts and customer-facing documentation
- •High degree of personal accountability and comfort owning ambiguous problems with limited oversight
What You'll Do
- •Operationalize the end-to-end engagement lifecycle from scoping and kickoff through delivery, handoff, and retrospectives
- •Directly manage customer engagements including planning, running governance cadences, tracking milestones, managing risks, dependencies, and escalations
- •Review technical assumptions in scopes and SOWs with solution architects to ensure estimates and timelines hold up in delivery
- •Own customer readiness and handoff including environment prerequisites, acceptance criteria, and transition to Support and Technical Account Managers
- •Partner with solution architects to create reusable delivery assets such as playbooks, runbooks, statement of work templates, reference architectures, and onboarding workshops/guides
- •Turn repeatable customer patterns into packaged, fixed-scope offerings with defined outcomes, durations, and pricing inputs
- •Build and maintain the sales-cycle engagement model and intake process for Services engagement across sales stages
- •Build program management and governance infrastructure including intake frameworks, capacity planning models, risk registers, delivery dashboards, and milestone tracking
- •Define and report delivery KPIs such as on-time delivery, utilization, engagement margin, and customer satisfaction
- •Own SOW amendment and change-order processes including documentation, approval, and project tracking
- •Partner with Legal on SOW frameworks and language
Nice to Have
- •Professional services, consulting, or delivery experience at an infrastructure software vendor or systems integrator
- •Experience self-serving data and analytics tools like Looker or Tableau to build performance reporting
- •Prior experience scaling a Professional Services or delivery organization or support services operation through growth or transformation
- •Experience building engagements with third-party partners and system integrators within professional services delivery models
Benefits
- •Remote-first by design with offices in Seattle and Paris
- •Flexible schedule management
- •Generous PTO, quarterly Whaleness Days, and end-of-year Whaleness break
- •Home office support
- •Technology stipend equivalent to US$100 net per month
- •Annual learning and development stipend for conferences, courses, certifications, and continued learning
- •16 weeks of paid parental leave after six months of employment
- •Equity for all full-time employees
- •Comprehensive benefits including medical, retirement, and paid holidays varying by country
- •Docker swag
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