United Kingdom - Remote•UK - Remote
Remote
Mid Level
Full Time
remoteaccount managementlegal techsaas
Requirements
- •Bachelor's Degree in Business, Marketing, or equivalent experience.
- •3–5 years of experience in Account Management, Customer Success, or Strategic Sales within SaaS, Legal Tech, or Professional Services.
- •Proven success managing enterprise or strategic accounts, with a track record of exceeding retention and growth targets.
- •Strong understanding of cloud-based software solutions and experience leading clients through on-premises to cloud transitions.
- •Exceptional relationship-building and executive communication skills, with the ability to influence and advise senior stakeholders.
- •Analytical and commercially minded, with the ability to translate customer goals into actionable account strategies.
- •Highly collaborative and comfortable working cross-functionally across Product, Solutions, and Customer Success teams.
- •Strategic thinker with a proactive, solutions-oriented mindset and strong attention to detail.
- •Strong proficiency in CRM tools (Salesforce preferred) and experience managing renewals, forecasts, and pipeline in complex sales environments.
- •Ability to travel up 25–50% as business needs require.
- •Must be legally authorized to work in United Kingdom.
What You'll Do
- •Build and sustain deep, trusted relationships with a portfolio of law firm and corporate legal clients, serving as their primary point of contact and strategic partner.
- •Drive account growth by uncovering and executing against upsell and cross-sell opportunities aligned to client goals, operational challenges, and evolving business needs.
- •Maintain accurate and up to date account planning records within the CRM against all accounts assigned as well as generated opportunities; forecasting accurately the close dates and next steps for sales pipeline.
- •Proactively manage the customer lifecycle by addressing inquiries, resolving issues swiftly, and ensuring a consistently high level of satisfaction and loyalty.
- •Leverage customer health data and engagement trends to identify at-risk accounts early and develop proactive retention strategies.
- •Collaborate with Solutions Consultants to design and deliver compelling value propositions, tailored demonstrations, and ROI-driven proposals.
- •Partner closely with Customer Success to ensure smooth onboarding, adoption, and long-term product utilization across multiple stakeholders.
- •Provide structured feedback to Product and Solutions teams to influence roadmap priorities and ensure customer requirements are reflected in future releases.
- •Serve as a customer advocate internally, representing client perspectives in decision-making forums and championing continuous improvement in service delivery.
- •Educate customers on best practices, new functionality, and industry trends to help them maximize value from our solutions and position the company as a trusted thought leader.
- •Perform other duties as assigned to support departmental and company objectives.
Benefits
- •Competitive Compensation Package
- •Comprehensive Healthcare Coverage (Health, Dental, Vision)
- •Retirement Savings Plan with an Employer Contribution
- •Professional Development Opportunities
- •Tuition Reimbursement
- •Parental Leave
- •Time Off
- •Wellness Initiatives
- •Employee Assistance Program
- •Generous Global Parental Leave
- •Calm, free premium subscription
- •Employee Discount Program