Remote - Europe
Remote
Mid Level
Full Time
remoteclimate_techearly_stage_startupcustomer_success
Requirements
- •2+ years of relevant experience in early-stage Customer Success at a fast-growing start-up or applicable experience from management consulting with start-up, technology or energy focus
- •Comfortable in a customer-facing role with strong client handling and communication skills
- •Ability to build trust-based relationships at all levels of an organization
- •Start-up mindset with high levels of agency, drive and ambition
- •Comfortable in a fast-paced environment with high levels of ambiguity
- •Entrepreneurial and energized by building from the ground up
- •Motivated by ownership and chance for accelerated career growth
- •Analytically strong and a first principles thinker
- •Ability to work collaboratively in a cross-functional team environment
What You'll Do
- •Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholders
- •Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches
- •Build the Customer Success function at Enode, shaping approach, processes, systems and tooling
- •Collaborate closely with product teams to ensure products reflect customer needs
- •Partner with Sales and Marketing to improve the customer journey from first touch point through to long term success
Nice to Have
- •Experience from the energy sector
- •Experience with API products
Benefits
- •Opportunity to join and impact an early-stage climate tech startup with global aspirations
- •Mission-driven, fun and caring environment with high drive and ambition
- •Competitive compensation including a very attractive employee option program
- •Remote-first in Europe with option to attend office in Oslo or receive co-working pass on demand
- •Three annual off-sites to connect with the team in exciting and fun places
- •Flexible, human-first culture
- •Stipend for setting up home office
About Enode
Enode is accelerating the transition to a sustainable energy system by connecting and optimizing the world’s energy devices.
Oslo, Norway
11-50
Green Energy