Athens
Remote
Mid Level
Full Time
remoteIT OperationsfintechstartupEU
Requirements
- •2+ years in IT support, service desk, or similar user-facing technical role
- •Hands-on troubleshooting of Windows and macOS hardware, OS, applications, peripherals, and network connectivity
- •Strong customer service skills: patient, empathetic, clear communication with non-technical colleagues under pressure
- •Experience with ITSM or ticketing tools, ideally Jira Service Management, working to SLAs
- •Working knowledge of Google Workspace or M365 user administration
- •Familiarity with MDM (JumpCloud MDM, Intune, or Jamf) and identity providers (JumpCloud, Okta, Entra ID) for enrollment, password resets, MFA, and SSO issues
- •Good written documentation habits including clear ticket notes and knowledge base articles
- •Fluent English, written and spoken
What You'll Do
- •Delivering excellent internal support via Jira Service Management and Slack, triaging and resolving requests within SLA, keeping users updated, and closing tickets with clear communication
- •Troubleshooting Windows and macOS devices remotely, diagnosing and fixing hardware, OS, software, and network issues
- •Handling device enrollment and compliance issues in JumpCloud MDM, software installs and updates, escalating complex cases with clear write-ups
- •Supporting identity, access, and employee lifecycle tasks including onboarding and offboarding in JumpCloud, Google Workspace, and Torii
- •Handling access requests and SSO issues, following access governance and least-privilege practices
- •Administering everyday platforms like Jira, Confluence, Slack, and Notion, maintaining JSM request types, knowledge base articles, and workflows
- •Identifying trends in tickets and flagging recurring issues, writing knowledge base articles, scripts, or proposing automations
- •Supporting security and compliance efforts (DORA, ISO 27001, SOC 2) by following procedures and keeping records
Nice to Have
- •Basic scripting skills (PowerShell, Bash, or Python) and curiosity for automating repetitive work
- •Confident use of AI tools to speed up troubleshooting and documentation
- •Exposure to security and compliance frameworks (ISO 27001, DORA, SOC 2) or SaaS management tools like Torii
- •Experience with meeting room and AV setups (Google Meet or Zoom Rooms)
- •Experience in a fast-growing or regulated company
Benefits
- •Opportunity to shape the day-to-day IT experience of a growing fintech
- •Real ownership of employee support and room to grow technical skills
- •Clear path toward systems administration and automation
- •Make a genuine impact on the product
- •Resources and opportunities for continuous personal and professional development
- •Work in the EU with flexibility for remote or hybrid work across Europe
- •Stock options program available to all team members
- •Unwavering support and care in a modern, friendly, and eco-conscious corporate culture
- •Work & Swim program: one month in a corporate apartment in Cyprus for work-life balance
About Finom
Finom provides an online payment solution that integrates business accounts, invoicing, and accounting.
Amsterdam, Netherlands
500 - 1000
Finance