Zagreb
Remote
Mid Level
Full Time
remoteIT OperationsfintechstartupEU workstock options
Requirements
- •2+ years in IT support, service desk, or similar user-facing technical role
- •Hands-on troubleshooting of Windows and macOS hardware, OS, applications, peripherals, and network connectivity
- •Strong customer service skills: patient, empathetic, clear communication with non-technical colleagues under pressure
- •Experience with ITSM or ticketing tools, ideally Jira Service Management, working to SLAs
- •Working knowledge of Google Workspace or M365 user administration
- •Familiarity with MDM (JumpCloud MDM, Intune, or Jamf) and identity providers (JumpCloud, Okta, Entra ID) for enrollment, password resets, MFA, and SSO issues
- •Good written documentation habits: clear ticket notes and knowledge base articles
- •Fluent English, written and spoken
What You'll Do
- •Delivering excellent internal support via Jira Service Management and Slack, triaging and resolving requests within SLA, keeping users updated, and closing tickets with clear communication
- •Troubleshooting Windows and macOS devices remotely, diagnosing and fixing hardware, OS, software, and network issues
- •Handling device enrollment and compliance issues in JumpCloud MDM, software installs and updates, escalating complex cases with clear documentation
- •Supporting identity, access, and employee lifecycle tasks in JumpCloud, Google Workspace, and Torii, handling access requests and SSO issues, following access governance and least-privilege practices
- •Administering everyday platforms like Jira, Confluence, Slack, and Notion, maintaining JSM request types, knowledge base articles, and workflows
- •Improving work processes by spotting trends in tickets, writing knowledge base articles, scripts, or proposing automations, supporting security and compliance efforts (DORA, ISO 27001, SOC 2) by following procedures and keeping records
Nice to Have
- •Basic scripting (PowerShell, Bash, or Python) and curiosity for automating repetitive work
- •Confident use of AI tools to speed up troubleshooting and documentation
- •Exposure to security and compliance frameworks (ISO 27001, DORA, SOC 2) or SaaS management tools like Torii
- •Experience with meeting room and AV setups (Google Meet or Zoom Rooms)
- •Experience in a fast-growing or regulated company
Benefits
- •Chance to shape the day-to-day IT experience of a growing fintech
- •Real ownership of employee support and room to grow technical skills
- •Clear path toward systems administration and automation
- •Make a genuine impact on the product
- •Resources and opportunities for continuous personal and professional development
- •Work in the EU with flexibility to travel and work remotely or hybrid across Europe
- •Stock options program available to all team members
- •Unwavering support and care in a modern, friendly, eco-conscious corporate culture
- •Work & Swim program: one month in a corporate apartment in Cyprus for work-life balance with Mediterranean views
About Finom
Finom provides an online payment solution that integrates business accounts, invoicing, and accounting.
Amsterdam, Netherlands
500 - 1000
Finance