Lithuania•North Macedonia•Georgia•Bosnia and Herzegovina•Bulgaria•Croatia•Greece•Moldova•Romania•Albania
Remote
Mid Level
Full Time
💰Up to €800
remotefull-timefreelancecustomer supportsalesquilting specialist
Requirements
- •Fluent or near-native spoken English - clear, professional, and warm communication is a must
- •Hands-on experience with quilting - you can confidently discuss patterns, stitches, materials, and common technique questions
- •Proven background in phone-based customer support and/or upselling
- •Strong emotional intelligence, active listening, and the ability to build trust quickly
- •Comfortable working independently and managing a steady daily workload
- •Reliable computer and high-speed internet connection
What You'll Do
- •Deliver friendly and solution-oriented support via phone, chat, and email
- •Conduct structured phone interviews with potential customers to assess needs and recommend products
- •Drive upsells by identifying value-aligned opportunities
- •Resolve customer issues with calmness, care, and follow-through
- •Record feedback and flag trends to help the team improve our services
- •Maintain a professional tone that reflects our brand values across all communication channels
- •Collaborate cross-functionally to ensure a smooth customer journey from start to finish
Nice to Have
- •Previous remote work experience
Benefits
- •Full flexibility with your schedule in a fully remote setting
- •Complimentary gym memberships and company-sponsored outdoor adventures
- •A personal development budget for personal and professional growth
- •Generous paid time off, including parental leave and vacation days
- •A budget for your home office setup
- •Strong company culture and a network of unique individuals
About Foxelli Group
Foxelli Group specializes in digital marketing, brand development, and e-commerce growth, embracing remote work and innovation.
Amsterdam, Netherlands
50 - 100
Marketing & Advertising