Bulgaria•Bosnia and Herzegovina•Albania•Croatia•Cyprus•Czech Republic•Estonia•Greece•Kosovo•Latvia
Remote
Mid Level
Full Time
💰€2,500 - €2,800
remoteDTC e-commerceAIchurn analysiscustomer retentionautomation
Requirements
- •Proven experience diagnosing churn beyond reporting
- •Comfortable working with data including cohort analysis, funnel metrics, and A/B test results
- •Hands-on experience with customer journey mapping, onboarding optimisation, or CRO
- •Experience building automations like triggered flows and lifecycle sequences
- •Ability to turn messy data into clear insights and present to senior stakeholders
- •Experience working across multiple products or brands
- •Proficient use of AI tools beyond basic prompts to automate and improve workflows
What You'll Do
- •Analyse churn patterns across multiple brands to identify when customers drop, which segments are most at risk, and the drivers of churn
- •Research competitors and benchmark best-in-class retention practices
- •Use AI tools to accelerate research and surface insights
- •Build a clear picture of customer motivations, frustrations, and retention factors
- •Audit the full customer lifecycle with a churn perspective
- •Identify drop-off moments and experience gaps
- •Own initiatives to improve onboarding flows and early-stage activation
- •Develop hypotheses and run experiments including lifecycle communications, CRO tests, loyalty mechanics, win-back campaigns, and cancellation flows
- •Build and maintain automations supporting retention at scale such as triggered flows and personalised sequences
- •Use AI to generate ideas, draft copy, simulate scenarios, and iterate faster
- •Track the impact of initiatives and iterate based on results
- •Document outcomes of retention initiatives
- •Proactively explore AI tools to improve churn understanding and response
- •Stay current with new tools and propose ideas
Benefits
- •Full schedule flexibility in a fully remote setting with transparency and fairness ensured by Hubstaff
- •Complimentary gym memberships and company-sponsored outdoor adventures
- •Personal development budget for continuous growth
- •Generous paid time off including parental leave and vacation days
- •Budget for home office setup
- •Strong company culture and supportive network
About Foxelli Group
Foxelli Group specializes in digital marketing, brand development, and e-commerce growth, embracing remote work and innovation.
Amsterdam, Netherlands
50 - 100
Marketing & Advertising