Remote Ireland; Remote, Israel•Ireland
Remote
Mid Level
Full Time
remoteB2Bsubscriptioncustomer successrenewals
Requirements
- •Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
- •Demonstrated progressive experience with B2B software sales
- •Experience with subscription GTM approaches for customer success management and renewals
- •Effective communicator, strong interpersonal and collaboration skills
- •Motivated, driven and results-oriented
- •Strong negotiation, presentation and closing skills
- •Preferred experience with technical products
- •Experience with DevOps, software development lifecycle, or application development is a plus
- •You share our values, and work in accordance with those values
What You'll Do
- •Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction
- •Execute the renewal process to ensure ARR is retained or expanded
- •Evaluate license usage and complete the true-up requirements
- •Understand and align customer’s business needs and goals to generate renewal quotes
- •Provide renewals administration support to Renewals Managers, and Account Executives
- •Ensure that renewals are closed on a timely basis
- •Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
- •Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
Benefits
- •Benefits to support your health, finances, and well-being
- •Flexible Paid Time Off
- •Team Member Resource Groups
- •Equity Compensation & Employee Stock Purchase Plan
- •Growth and Development Fund
- •Parental Leave
About GitLab
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San Francisco, CA, US
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