Remote, United Kingdom•United Kingdom
Remote
Mid Level
Full Time
remotefrench-speaking
Requirements
- •French language is essential for this position
What You'll Do
- •Perform discovery to understand customer current-state, constraints and desired positive business outcomes
- •Identify standard and custom services to align to customer outcomes
- •Build custom-scoped services engagement proposals for key strategic customers
- •Explain technical solution proposal to account team and/or customer
- •Meet and exceed set financial targets
- •Explain GitLab Services value proposition, catalog of service offerings, and methodologies
- •Explain standard packaged solutions to Customer to gain agreement to move forward
- •Help customer understand commercial terms - price, period of performance, payment/invoice structure
- •Guide Account team to execute governing legal agreement to execute services
- •Coach Account Executives on how to include consulting and education services on quote/order form
- •Coordinate closing process with help from Account Executive
- •Coordinate staffing requirements with PS Operations team to ensure skillset, language, and timezone match
- •Handle standard objections related to price, DIY implementations
- •Update quarterly bookings forecast on a weekly basis using Salesforce/Clari
- •Identify and communicate risks to account executives and EM leadership team
- •Build relationships with Account Executives, Customer Success Managers and Solutions Architects
- •Join Sales leadership forecast calls to report on Services Forecast and identify key customer accounts
- •Provide timely and predictable responses to incoming questions/requests from customers or account executives
- •Establish mentorship with more senior engagement manager
- •Setup individual development plan
- •Communicate trends in customer behavior to Practice Management team
Benefits
- •Benefits to support your health, finances, and well-being
- •Flexible Paid Time Off
- •Team Member Resource Groups
- •Equity Compensation & Employee Stock Purchase Plan
- •Growth and Development Fund
- •Parental leave
- •Home office support
About GitLab
GitLab is a web-based Git repository manager that offers a variety of features for software development teams.
San Francisco, CA, US
1000 - 5000
Developer Tools