Remote, Austria; Remote, Germany•EMEA
Remote
Senior
Full Time
remotecustomer successseniorgerman language required
Requirements
- •Understanding of Git and typical branching strategies
- •Knowledge of software development lifecycle and development pipeline
- •Understanding of continuous integration, continuous deployment, DevSecOps
- •Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
- •Experience partnering with customers to define and achieve business outcomes
- •Familiarity working with customers of sizes relevant to the assigned segment
- •Exceptional verbal, written, organizational, presentation, and communication skills
- •Detail oriented and analytical
- •Strong team player but self-starter
- •Project management experience and skills
- •Strong technical, analytic, and problem-solving skills
- •Alignment with company values
- •Ability to travel if needed and comply with travel policy
- •Demonstrated progressive experience in related function with direct customer advocacy and engagement in post-sales or professional services
- •Fluent German
What You'll Do
- •Partner with customers to turn desired business outcomes into actionable objectives
- •Guide customers on GitLab platform best practices and use cases
- •Understand and guide the customer journey for future adoption
- •Act as liaison for GitLab questions, issues, or escalations
- •Own a book of assigned customers focusing on adoption, retention, growth, and satisfaction
- •Stay knowledgeable on GitLab releases
- •Provide onboarding activities
- •Build Customer Success Plans with customers to achieve goals
- •Program manage account escalations
- •Provide insights on new GitLab features
- •Support GitLab Services in recommending training opportunities
Benefits
- •Benefits to support health, finances, and well-being
- •Flexible Paid Time Off
- •Team Member Resource Groups
- •Equity Compensation & Employee Stock Purchase Plan
- •Growth and Development Fund
- •Parental Leave
About GitLab
GitLab is a web-based Git repository manager that offers a variety of features for software development teams.
San Francisco, CA, US
1000 - 5000
Developer Tools