Malaysia•Worldwide - Remote
Remote
Entry Level
Full Time
💰$5/hour
contractremotehourlyentry level
Requirements
- •High school diploma or equivalent
- •Fluent in English, with strong verbal and written communication skills
- •Previous customer service experience, ideally within technical support or financial services
- •Must pass a background check
What You'll Do
- •Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers
- •Assist with account activation, integration troubleshooting, and product-related inquiries
- •Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans)
- •Troubleshoot technical issues and escalate complex cases as needed
- •Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions
- •Collaborate with internal teams to escalate issues efficiently and improve customer service
Nice to Have
- •Degree in Business, Finance, or IT
- •Familiarity with retirement plans or financial account management (401k, IRA)
- •Proficiency in Zendesk and Aircall
- •Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment
- •High attention to detail and ability to work both independently and as part of a remote team
About Invisible Agency
Clients give us complex business problems and we become their operations, automation, and AI partner to deliver operational breakthroughs.
San Francisco, CA, US
250 - 500
IT Services