Chile•Worldwide - Remote
Remote
Entry Level
Full Time
💰$5/hour
contractremotehourlyentry level
Requirements
- •High school diploma or equivalent
- •Fluent in English, with strong verbal and written communication skills
- •Previous customer service experience, ideally within technical support or financial services
- •Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment
- •High attention to detail and ability to work both independently and as part of a remote team
- •Must pass a background check
What You'll Do
- •Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers
- •Assist with account activation, integration troubleshooting, and product-related inquiries
- •Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans)
- •Troubleshoot technical issues and escalate complex cases as needed
- •Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions
- •Collaborate with internal teams to escalate issues efficiently and improve customer service
Nice to Have
- •Degree in Business, Finance, or IT
- •Familiarity with retirement plans or financial account management (401k, IRA)
- •Proficiency in Zendesk and Aircall
About Invisible Agency
Clients give us complex business problems and we become their operations, automation, and AI partner to deliver operational breakthroughs.
San Francisco, CA, US
250 - 500
IT Services