Jamaica•Worldwide - Remote
Remote
Junior
Full Time
💰$5/hour
remoteoperationsfinancial services
Requirements
- •1-3 years of experience within the operations sector
- •Familiarity within the financial services industry
- •Familiarity with Zendesk
- •Strong verbal and written communication skills for servicer outreach and documentation
- •Exceptional organizational skills and the ability to manage competing priorities
- •Willingness to learn, adapt to new challenges, and grow within the role
- •Extremely detail oriented, and willing to collaborate with various stakeholders
What You'll Do
- •Review and validate employee loan information and documentation for accuracy and compliance with program requirements
- •Ensure data integrity across systems
- •Review and confirm plan account details and associated documentation
- •Conduct thorough reviews of participant and employer-submitted materials to ensure all data meets operational and compliance standards
- •Manage and respond to inquiries in the operations and support inbox, escalating issues as needed
- •Coordinate with student loan servicers and financial institutions to resolve discrepancies, confirm payments, and maintain accurate account records
- •Support monthly invoicing processes, reconciling data to ensure accurate billing and payment reporting
- •Work closely with internal departments including Client Services, and Product to improve processes and support client success
- •Maintain high attention to detail and adhere to established workflows to ensure consistent operational excellence
Nice to Have
- •Experience in high-volume, detail-oriented environments
About Invisible Agency
Clients give us complex business problems and we become their operations, automation, and AI partner to deliver operational breakthroughs.
San Francisco, CA, US
250 - 500
IT Services