Canada•Peru•Colombia•Argentina•Portugal•Mexico•Chile
Remote
Mid Level
Full Time
remotecryptocustomer supporttradingevening shiftsweekend shifts
Requirements
- •Experience working in customer service roles, where you have proven to be a pro at delivering a 5 star experience
- •Experience with trading platforms within digital assets or other assets, including advanced trading platforms
- •Knowledge of trading and charting, with an understanding of leveraged trading (Futures/Margin, or preferably both)
- •Good math skills
- •Fast learner, able to adapt to change, as our products are always changing
- •Fluent in English and available to work evenings and weekends
What You'll Do
- •Answer clients’ trading/futures/consumer/Kraken desktop/Crypto DW questions via text and live support channels (Zendesk/Email/possibly Telegram)
- •Diagnose and resolve clients’ trading/futures/Kraken desktop/Crypto DW issues
- •Provide testing and feedback for new trading features before they are released to clients
- •Assist in the management of our Consumer/Trading/Futures/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.)
- •Providing calculation breakdowns for clients questions regarding fees, margin levels, P/L explanations etc
- •Potentially monitor trading activity looking for fraudulent actions or trade out attacks
Nice to Have
- •Deep knowledge of the crypto space, you're a true crypto degen who lives and breathes the industry, from market trends to community culture
- •Experience with Google Sheets and Google Script
- •Experience with our platform's API or similar platforms
- •Speaks French, German, and/or Spanish (in addition to English)
- •Other data analytics skills or experience
About Kraken
Kraken is a cryptocurrency exchange platform that provides parachain auctions, staking, and index services.
San Francisco, CA
1000 - 5000
Finance