North America
Remote
Mid Level
Full Time
remotetechnical supportcustomer successproduct support
Requirements
- •Passion about technology, quality, and Linear’s mission
- •Excellent communication and customer service skills and experience working with a technical or engineering user base
- •Ability to adapt communication approach to non-technical users
- •Experience troubleshooting technical issues, including APIs and integration setups
- •Ability to reproduce bugs with Linear and integrations in various environments (different browsers, Windows, Mac, Mobile)
- •Based in a European time zone
What You'll Do
- •Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- •Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
- •Partner with our engineering team to document and reproduce bugs
- •Surface trends and insights from customer feedback to the team at large to inform product choices
- •Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
Nice to Have
- •Familiarity with SQL, Javascript, APIs, and GitHub
- •Curiosity to learn more about SQL, Javascript, APIs, and GitHub
Benefits
- •Competitive salary and equity
- •Employee-friendly equity terms including early exercise in the US and extended exercise windows
- •Daily meal and coffee stipend on every workday
- •Paid co-working space or desk
- •Health coverage (based on country requirements)
- •5 weeks paid vacation, plus local statutory holidays
- •4 months paid parental leave
- •Paid month off after 4 years & every 2 years thereafter
- •Regular team events and off-sites
- •Remote-first with no required commute
About Linear
Linear is a purpose-built tool for tracking issues, managing sprints, and organizing project roadmaps in software development teams.
San Francisco, California, United States
51-100
Product Management