Tallinn Estonia•TELECOMMUTE•Tallinn, Harju County, Estonia
Remote
Mid Level
Full Time
💰€60,000 - €90,000
Technical Customer Success ManagerRemoteAPIData ProductsCustomer Success
Requirements
- •2+ years in Technical Customer Success, Account Management, Technical Account Management, or similar customer-facing role
- •Experience working with APIs or data products, or background in technical, product management or product owner role
- •Comfortable discussing APIs, integrations and data flows
- •Ability to lead customers by asking good questions and understanding real problems
- •Takes ownership and drives outcomes when situations get messy
- •Clear and concise communicator who can simplify complex topics
- •Commercially minded and looks for ways customers can get more value and grow their business
- •Proactive, organised and comfortable working without a perfect playbook
- •Strong written and spoken English
What You'll Do
- •Own your portfolio of accounts including building success plans, running customer calls, troubleshooting technical issues, spotting risks, finding growth opportunities, managing expansions and renewals
- •Onboard new customers by running sales to customer success handovers, creating integration plans, helping with technical decisions, and ensuring quick value realization
- •Collaborate across Modash teams including Product, Sales, Support, Engineering, and Marketing to drive customer outcomes
Nice to Have
- •Experience with creator data or creator marketing
- •Experience owning renewals and expansion
- •Some coding or data experience such as reading code, writing small scripts or SQL
Benefits
- •Flexible working hours
- •Unlimited paid vacation
- •Compensation ca €60,000 to €90,000 on-target earnings (OTE) per year plus stock options
- •Fully remote working
- •Personal development support for courses, books or conferences
- •Ownership and autonomy in decision making and shaping business growth
About Modash
Modash allows marketers to build, launch, manage, and measure audience targeted influencer marketing campaigns.
Tallinn, Estonia
10 - 50
Marketing & Advertising