Lisbon Portugal•TELECOMMUTE•Lisbon, Lisbon, Portugal
Remote
Mid Level
Full Time
💰€60,000 - €90,000
remotetechnical customer successAPIdata productsflexible hoursunlimited vacationstock options
Requirements
- •2+ years in Technical Customer Success, Account Management, Technical Account Management, or similar customer-facing role
- •Experience working with APIs or data products, or background in technical/product management/product owner role
- •Comfortable discussing APIs, integrations, and data flows
- •Ability to lead customers by asking good questions and understanding real problems
- •Takes ownership and drives outcomes when situations get messy
- •Clear and concise communicator who simplifies complex topics
- •Commercially minded and looks for ways customers can get more value and grow
- •Proactive, organized, and comfortable working without a perfect playbook
- •Strong written and spoken English
What You'll Do
- •Manage a portfolio of customers using APIs, focusing on Net Revenue Retention (NRR)
- •Build success plans with goals, priorities, and next steps
- •Run regular customer calls and proactively keep things moving
- •Understand customer products and help them use the right data and endpoints
- •Troubleshoot technical issues and resolve them
- •Spot risks early and create mitigation plans
- •Identify new growth opportunities for customers
- •Own expansion and renewals end-to-end
- •Onboard new customers with clear integration plans and milestones
- •Help customers make technical decisions and remove blockers
- •Collaborate internally with Product, Sales, Support, Engineering, and Marketing teams
- •Drive customer outcomes forward
Nice to Have
- •Experience with creator data or creator marketing
- •Experience owning renewals and expansion
- •Some coding or data experience such as reading code, writing small scripts or SQL
Benefits
- •Flexible working hours
- •Unlimited paid vacation
- •Compensation ca €60,000 to €90,000 on-target earnings (OTE) per year plus stock options
- •Fully remote working
- •Personal development support for courses, books, or conferences
- •Ownership and autonomy in decision making
About Modash
Modash allows marketers to build, launch, manage, and measure audience targeted influencer marketing campaigns.
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