Berlin Office
Remote
Mid Level
Full Time
💰€20,000 - €50,000
remoteB2B SaaSrenewalscustomer successhigh volume portfoliocontract negotiationautomationAIstartupequity
Requirements
- •B2B SaaS renewals experience including owning commercial renewals, account management, or commercially focused Customer Success portfolio with contract negotiation
- •Experience managing a high-volume portfolio of customers, comfortable with dozens of commercial conversations simultaneously, especially with €20k–50k ARR contracts
- •Commercial and contractual confidence in negotiating pricing and terms and handling SaaS renewals mechanics such as quotes, order forms, procurement, legal review, approvals, and signatures
- •Operational rigor in managing renewal pipeline with discipline, maintaining accurate forecasts, dates, next steps, and CRM data, and ensuring contracts close on time
- •Experience in a high-growth startup environment with fast-changing processes and high ownership
- •Builder mindset to notice and improve processes while executing work
- •Automation mindset interested in using automation and AI to eliminate repetitive work and scale high-volume processes
What You'll Do
- •Own renewals end-to-end including preparing and sending renewal quotes, negotiating pricing and commercial terms, managing procurement and contractual back-and-forth, creating order forms, coordinating signatures, and ensuring completed contracts are accurately processed in CRM and billing systems
- •Manage a high-volume renewal pipeline with around 60 renewals per quarter, ensuring clear next steps, accurate renewal dates, and enough lead time to avoid last-minute slippage
- •Partner with Scaled Customer Success Managers to understand customer health, identify potential churn or commercial risk early, and determine the right path to renewal
- •Maintain reliable renewal forecasts, close-plan notes, and CRM hygiene for clear view of upcoming renewals and revenue retention
- •Build a more scalable renewal motion by identifying process breakdowns or unnecessary manual work and improving workflows, templates, operating rhythms, and automation
- •Navigate the business independently by partnering with Finance, Legal, Sales, and Customer Success to resolve commercial or contractual blockers and keep renewals moving
Nice to Have
- •Experience in a high-volume or scaled Customer Success/renewals model
- •Exposure to mature renewals functions at larger SaaS companies and ability to bring learnings to earlier-stage environment
- •Experience with CRM, Customer Success, or renewals tools such as Salesforce or Gainsight
- •Experience using n8n or other workflow automation platforms and enthusiasm for automation
Benefits
- •Competitive compensation
- •Equity ownership
- •Work/life balance with 30 days vacation plus public holidays in Europe, 20 vacation days plus 8 sick days plus public holidays in US
- •Health and wellness benefits according to local norms in Europe; multiple medical plans including no-cost premium HDHP with HSA, dental and vision in US
- •Future planning benefits including pension contributions in Europe and 401(k) with 4% employer match in US
- •Financial security benefits including short-term and long-term disability insurance and life insurance in US
- •€1K per year for career growth on courses, books, events, or coaching
- •Passionate team with regular hackathons
- •Remote-first work culture across Europe with regular off-sites; some US roles hybrid
- •$100 per month to support open source projects
- •Transparency about company work and status
About n8n
N8n is a workflow automation tool that integrates AI capabilities with business process automation.
Berlin, Germany
100 - 250
AI & Machine Learning