Berlin Office•Bosnia•Norway•Estonia•Latvia•Slovenia•Netherlands•Hungary•Kosovo•Portugal
Remote
Senior
Full Time
remotegerman-speakingenterprisesaascustomer-successsenior
Requirements
- •German native speaker with fluent business English, based in Europe (Germany ideal; willing to travel to customers)
- •Senior Enterprise Customer Success experience with a small, strategic book of enterprise SaaS customers
- •Experience with retention and/or expansion targets, track record of renewals and growth
- •Technical acumen to engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments)
- •Experience with DACH enterprise customers (e.g. automotive, manufacturing, retail)
- •Commercial acumen and value mindset to translate product usage into measurable outcomes, ROI and business cases
- •Account strategy and operational rigor to build account plans and maintain stakeholder alignment
- •Senior stakeholder management skills to communicate with builders and executives and build high-trust relationships
- •Builder mindset with ownership and impact in fast-changing environments
What You'll Do
- •Own a small book of n8n’s largest, most strategic enterprise customers in the German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewal
- •Build an account strategy for each customer and a footprint across their organization, from IT and engineering teams to senior business and executive stakeholders
- •Own retention and expansion targets, driving renewals and growth (upsell/cross-sell) in partnership with Account Executives
- •Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities and measurable outcomes
- •Drive onboarding and enablement for technical and business audiences, unblocking implementation and accelerating time-to-value
- •Run a strong operating cadence (health checks, exec syncs, QBRs), using usage and health data to proactively spot risks and manage escalations
- •Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes and impact
- •Partner closely with Support, Solutions Engineering and Product to resolve blockers quickly and deliver a seamless customer experience
- •Provide structured, actionable customer feedback to Product and Engineering, and share what you learn with the wider CS team
Nice to Have
- •Experience with automation/AI tools or iPaaS/workflow platforms
- •Familiarity with n8n or similar workflow automation/integration platforms
- •Startup/scale-up experience in high-growth environments
- •Technical or STEM education (e.g. Computer Science, Engineering)
- •Multi-region experience with global enterprise accounts across EMEA/US time zones
Benefits
- •Competitive compensation
- •Equity ownership
- •Work/life balance with 30 days vacation plus public holidays in Europe
- •Health and wellness benefits according to local country norms in Europe
- •Pension contributions according to local country norms in Europe
- •Financial security benefits according to local country norms in Europe
- •Career growth budget of €1K per year for courses, books, events, or coaching
- •Passionate team with regular hackathons
- •Remote-first work across Europe with regular off-sites
- •$100 per month to support open source projects
- •Transparency about company work and performance
About n8n
N8n is a workflow automation tool that integrates AI capabilities with business process automation.
Berlin, Germany
100 - 250
AI & Machine Learning