Germany•Slovenia•Netherlands•Berlin Office•Portugal•Finland•Slovakia•Ireland•Bulgaria•United Kingdom
Remote
Senior
Full Time
remote-firstcustomer successprogram managementcross-functionalSaaSstrategic
Requirements
- •5+ years of experience in Customer Success, Revenue Operations, Strategy & Operations, or related function
- •At least 2 years focused on building programs or processes rather than directly managing accounts
- •Comfortable using customer and revenue data to define metrics, identify patterns, and measure program impact
- •Strong project management skills and experience leading cross-functional initiatives
- •Clear communication skills, comfortable presenting to senior leadership
- •Comfortable operating with ambiguity, launching initial versions, gathering feedback, and iterating quickly
What You'll Do
- •Design and scale strategic Customer Success programs across onboarding, adoption, QBRs, renewals, executive escalations, and other critical moments in the customer journey
- •Develop customer segmentation strategies and codify engagement models and playbooks for Customer Success Managers
- •Create scalable enablement materials including playbooks, templates, battlecards, and training
- •Build and maintain customer health scoring models in partnership with RevOps and Data
- •Translate retention and expansion goals into clear initiatives, timelines, metrics, and operating rhythms
- •Track program performance across adoption, NRR, churn, CSAT, and NPS metrics
- •Lead cross-functional initiatives such as voice-of-customer programs, customer advisory boards, and product feedback loops
- •Partner with Sales, Product, Marketing, RevOps, and Engineering to ensure customer insights inform decisions
- •Build mechanisms to turn frontline customer feedback into structured, actionable insights
- •Lead change management for new Customer Success tools, programs, and processes including communication, training, rollout, and adoption
- •Gather feedback from CSMs and stakeholders to continuously improve programs and remove friction
- •Take an iterative approach to program development, launching practical versions, measuring impact, and improving quickly
Nice to Have
- •Experience in a high-growth, product-led SaaS environment
- •Hands-on experience with Customer Success platforms such as Gainsight, Catalyst, or Vitally and CRM systems such as Salesforce or HubSpot
- •Experience working with workflow automation, developer tools, or other technical products used by technical teams
- •Experience building or scaling customer advisory boards, voice-of-customer programs, or structured customer feedback initiatives
Benefits
- •Competitive compensation
- •Equity ownership
- •Work/life balance with 30 days vacation plus public holidays in Europe, 20 vacation days plus 8 sick days plus public holidays in US
- •Health and wellness benefits according to local norms in Europe; multiple medical plans including dental and vision in US
- •Pension contributions in Europe; 401(k) with 4% employer match in US
- •Company-paid short-term and long-term disability insurance and life insurance in US
- •€1K per year for career growth (courses, books, events, coaching)
- •Regular hackathons and passionate team culture
- •Remote-first work environment across Europe with regular off-sites
- •$100 per month to support open source projects
- •Transparency about company work and performance
About n8n
N8n is a workflow automation tool that integrates AI capabilities with business process automation.
Berlin, Germany
100 - 250
AI & Machine Learning