EMEA
Remote
Senior
Full Time
cryptoinstitutional salesbusiness developmentrelationship management
Requirements
- •Bachelor’s degree in Business, Finance, Economics, or a related field
- •5+ years of experience in institutional sales, relationship management, or business development within crypto, fintech, or financial markets
- •Strong understanding of digital asset trading products, institutional client workflows, and exchange infrastructure
- •Proven experience managing institutional or high-value client relationships
- •Excellent communication and stakeholder management skills
- •Strong analytical mindset with the ability to identify commercial opportunities from client insights
- •Ability to work cross-functionally with product, engineering, compliance, and legal teams in a fast-paced environment
- •Experience working with institutional crypto clients such as funds, market makers, trading firms, or fintech platforms
What You'll Do
- •Identify and qualify new institutional leads, managing the full sales cycle from initial outreach through to closing and post-sales client success
- •Coordinate the end-to-end onboarding process for institutional clients, including verification and account activation
- •Monitor client activity and trading patterns to identify opportunities for upselling and cross-selling
- •Develop strategic initiatives to expand institutional client relationships and drive trading activity
- •Serve as the dedicated relationship lead for assigned institutional accounts, resolving day-to-day inquiries and operational issues within defined SLAs
- •Proactively educate clients on new product launches, platform features, and market developments to support optimal platform usage
- •Analyze client feedback and operational challenges, identifying meaningful signals that can drive product improvements and commercial outcomes
- •Develop deep expertise in OKX’s product suite, trading infrastructure, and risk framework to provide informed guidance to institutional clients
- •Manage dedicated client communication channels (Slack, Telegram, WhatsApp, WeChat) and coordinate with internal teams including Product, API, Legal, and Compliance to deliver solutions and improvements
- •Advocate internally for initiatives that enhance client experience, increase trading activity, and support long-term client retention
- •Ensure all client engagements strictly adhere to company policies, Terms of Service, and local regulatory requirements
- •Support due diligence processes including DDQs, partnership agreements, and audit requests in collaboration with Legal and Compliance teams
- •Maintain high standards of documentation, operational transparency, and regulatory alignment
Nice to Have
- •Familiarity with APIs, trading infrastructure, and liquidity solutions
- •Background in regulated financial markets or digital asset platforms
- •Strong understanding of the global crypto ecosystem and institutional market dynamics
About OKX
OKX is the second largest global crypto exchange by trading volume and a leading Web3 ecosystem.
Victoria, Seychelles
1000 - 5000
Blockchain & Cryptocurrency