EMEA•Remote Roles - EMEA
Remote
Senior
Full Time
remotecryptofinancerelationship managementVIP clientsemerging markets
Requirements
- •5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services
- •Proven track record managing high-value client portfolios with demonstrable revenue impact
- •Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred
- •Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage
- •Exceptional interpersonal and communication skills with the ability to build rapport across cultures
- •Strong commercial acumen with ability to identify revenue opportunities and close deals
- •Deep understanding of crypto products: spot trading, perpetual futures, options, and staking
- •Proficiency with CRM tools (Salesforce, HubSpot, or equivalent) and data-driven reporting
- •Self-starter mentality with ability to operate autonomously in a fast-paced environment
- •Fluency in English is required
What You'll Do
- •Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
- •Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
- •Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
- •Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly
- •Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns
- •Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products)
- •Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan
- •Represent the exchange at key conferences, summits, and community events in the assigned region
- •Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa, Switzerland, and Pakistan
- •Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions
- •Identify emerging trends in trading behavior and asset preferences among VIP client segments
Nice to Have
- •Proficiency in one or more regional languages is highly preferred: French, Swahili, Arabic, Hausa, Afrikaans (Africa), German or French (Switzerland), Urdu or Punjabi (Pakistan)
Benefits
- •Competitive total compensation package
- •L&D programs and Education subsidy for employees' growth and development
- •Various team building programs and company events
About OKX
OKX is the second largest global crypto exchange by trading volume and a leading Web3 ecosystem.
Victoria, Seychelles
1000 - 5000
Blockchain & Cryptocurrency