Budapest, Budapest, Hungary•Budapest, Hungary
Remote
Senior
Full Time
Dutch speakercryptomultilingual supportcustomer servicehybrid work
Requirements
- •A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field
- •Proficiency in both spoken and written Dutch, along with a high level of English language proficiency
- •Ability to work independently in a fast-paced environment and deliver multilingual support
- •Willing to work on shift rotation
- •Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure
- •Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions
- •Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently
- •Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers
What You'll Do
- •Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice
- •Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services
- •Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language
- •Establishing and nurturing strong relationships with company partners and external stakeholders
- •Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures
Nice to Have
- •Familiarity with cryptocurrency and/or finance-technology industry
- •Working knowledge of CRM tools, such as Zendesk
- •Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite
Benefits
- •Competitive remuneration package
- •Yearly performance bonus
- •Excellent prospects for growth and promotion - assistance, opportunities for skill development, mentoring, and training programmes
- •Employee engagement, recognition and appreciation program
- •Multinational working environment
- •Hybrid work environment available as part of flexible working approach
About OKX
OKX is the second largest global crypto exchange by trading volume and a leading Web3 ecosystem.
Victoria, Seychelles
1000 - 5000
Blockchain & Cryptocurrency