Budapest, Budapest, Hungary•Budapest, Hungary
Remote
Senior
Full Time
Portuguese SpeakerCustomer ServiceSenior
Requirements
- •A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
- •At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
- •Proficiency in both spoken and written language relevant to the job, along with a high level of English & Portuguese language proficiency.
- •Ability to work independently in a fast-paced environment and deliver multilingual support.
- •Willingness to work according to a given schedule to support 24x7 language-related operations.
- •Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
- •Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
- •Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
- •Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.
What You'll Do
- •Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
- •Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services.
- •Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
- •Establishing and nurturing strong relationships with company partners and external stakeholders.
- •Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.
Nice to Have
- •Familiarity with cryptocurrency and/or finance-technology industry.
- •Working knowledge of CRM tools, such as Zendesk.
- •Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.
Benefits
- •Competitive remuneration package
- •Yearly performance bonus
- •Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- •Employee engagement, recognition and appreciation program.
- •Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
About OKX
OKX is the second largest global crypto exchange by trading volume and a leading Web3 ecosystem.
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