Senior Agent, Customer Service (Multi-Lingual)

Sliema, Malta•Sliema, Malta

Remote

Senior

Full Time

multi-lingualcustomer servicecryptosenior

Requirements

•A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field
•At least 2 years of experience in language-related roles, including translation, interpretation, or localization
•Proficiency in both spoken and written language relevant to the job, along with a high level of English & another European (French, Spanish, Portugese, Polish, German etc.) language proficiency
•Ability to work independently in a fast-paced environment and deliver multilingual support
•Willingness to work according to a given schedule to support 24x7 language-related operations
•Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure
•Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions
•Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently
•Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers

•Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice
•Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services
•Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language
•Establishing and nurturing strong relationships with company partners and external stakeholders
•Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures