Gibraltar office
Hybrid
Mid Level
Full Time
Onboarding CoordinatoriGamingProject ManagementCustomer Success
Requirements
- •3+ years' experience within the B2B iGaming industry, ideally working with operators, suppliers or aggregators
- •Previous experience managing customer onboarding, implementation, integration or customer success projects
- •Strong project management skills with the ability to coordinate multiple projects and stakeholders simultaneously
- •Good understanding of API integrations, technical implementation processes and product releases
- •Excellent communication and relationship-building skills with both customers and internal stakeholders
- •Strong organisational skills with the ability to prioritise effectively in a fast-paced environment
- •Commercial mindset with the confidence to manage customer expectations and support successful product launches
- •A proactive, solution-oriented approach with excellent problem-solving skills and strong attention to detail
- •Comfortable working under pressure while maintaining a high level of ownership and accountability
- •Experience using project management and collaboration tools such as Jira, Asana, Monday.com, ClickUp or similar
What You'll Do
- •Own the onboarding process for newly signed operator partners from contract signing through to successful go-live
- •Coordinate multiple onboarding and integration projects simultaneously across global markets
- •Act as the primary point of contact for customers throughout implementation, ensuring a positive onboarding experience
- •Work closely with Technical Integration to coordinate API integrations, product configuration and launch readiness
- •Collaborate with Sales, Compliance, Legal, Finance and Account Management to ensure all onboarding milestones are delivered on time
- •Create and manage project plans, timelines and launch checklists, proactively identifying and resolving risks
- •Coordinate commercial launch activities, including game positioning and promotional opportunities to maximise launch success
- •Keep customers informed throughout the onboarding journey by providing clear communication and managing expectations
- •Continuously improve onboarding processes and project management practices to increase efficiency and reduce time-to-market
- •Build strong internal and external relationships while delivering exceptional customer service throughout every project
Nice to Have
- •Experience working on the supplier side of the iGaming industry
- •Familiarity with Agile project management methodologies
- •Experience coordinating technical integration projects involving multiple stakeholders
- •Basic understanding of SQL or technical troubleshooting
- •Experience launching products or coordinating commercial go-live activities
Benefits
- •Benefit from a transparent and systematic quarterly bonus system
- •We offer a flexible work schedule to accommodate your needs
- •Choose to work remotely, providing greater flexibility and comfort
- •Enjoy unlimited paid vacation leave, including bank holidays
- •Take unlimited paid sick leave whenever necessary
- •Get reimbursement for professional development courses and training
- •We provide access to the latest tools and training for continuous growth
About Playson
Playson is a gaming company that develops games, cutting-edge content, and promotional consulting services.
Malta
250 - 500
Gaming